Shipping policy

We deliver within Australia and to approved international destinations. The countries we can ship to, and the shipping cost for your order, are shown at checkout.

Shipping costs

Shipping is calculated at checkout from the size and weight of your items and your delivery address, so you’ll see the exact cost before you pay. Large or bulky items are sent by freight at the charge shown at checkout.

Delivery to Norfolk Island, Christmas Island, the Cocos (Keeling) Islands and the Australian Antarctic Territory isn’t available or may attract a surcharge. Please contact us before ordering.

Dispatch

In-stock orders placed before 1pm AEST on a business day are dispatched the same day. Orders placed after 1pm, or on a weekend or public holiday, are dispatched the next business day.

Some orders are sent from more than one warehouse, so your items may arrive in separate parcels.

Delivery times

Within Australia, most orders arrive within 1–4 business days of dispatch. Regional and remote areas, and large or bulky items, can take longer. Delivery times are estimates provided by our couriers and can be affected by events outside our control.

We use Australia Post and courier services, depending on your location and order.

International orders

International delivery times depend on the destination and the courier, and are estimates. Import duties, taxes and charges in the destination country aren’t included in our prices or shipping costs and are the responsibility of the recipient. Some items can’t be sent overseas because of their size, weight or contents; if your order includes one, we’ll contact you before dispatch.

Delivery address and authority to leave

Please check your delivery address carefully. If an address is incorrect or incomplete, a redelivery fee may apply.

If you choose authority to leave, your parcel may be left at your address without a signature. Please let us know straight away if it isn’t there when you expect it.

Large or bulky items can’t be delivered to PO Boxes, Parcel Collect or Parcel Lockers.

Damaged or missing parcels

If your order arrives damaged, or doesn’t arrive, contact us at hello@totallytech.com.au and we’ll arrange a replacement or refund.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.