Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights, and they apply to sale items too.
Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us at hello@totallytech.com.au with your order number and a description or photo of the problem. We’ll arrange a repair, replacement or refund as the Australian Consumer Law requires. Return postage for these items is at our cost.
Change of mind
If you change your mind, you can request a return within 30 days of receiving your item. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with proof of purchase. Return postage for change-of-mind returns is at your cost.
We can’t accept change-of-mind returns for:
- items sourced or ordered specially for you
- software, licences and digital products once opened, activated or delivered
- opened consumables such as ink, toner and ribbons
- gift cards
How to return an item
Contact us at hello@totallytech.com.au before sending anything back. We’ll confirm the return and give you the return address and instructions. Items sent back without a return being approved can’t be processed.
Refunds
We’ll let you know once we’ve received and checked your return. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund.
For anything else about returns, contact us at hello@totallytech.com.au.